Job Description
**Job Title: Apartment Leasing Agent**
**Job Summary:**
We are seeking a motivated and personable Apartment Leasing Agent to join our dynamic team. The ideal candidate will play a key role in facilitating the leasing of apartment units and providing exceptional customer service to prospective residents. This position requires strong communication skills, a passion for real estate, and the ability to create a positive experience for potential tenants.
**Key Responsibilities:**
1. **Prospective Resident Engagement:**
- Greet and assist potential tenants with inquiries via phone, email, and in-person.
- Conduct property tours, highlighting features and amenities to prospective residents.
- Answer questions and provide detailed information regarding rental policies, pricing, and leasing agreements.
2. **Leasing Process Management:**
- Manage the application process, including collecting and processing applications and supporting documentation.
- Perform background checks, credit checks, and reference checks on potential tenants.
- Prepare and execute lease agreements and ensure compliance with all regulatory and company policies.
3. **Marketing and Promotion:**
- Assist in developing and implementing marketing strategies to attract potential residents.
- Utilize social media, online platforms, and community events to promote available units.
- Maintain positive relationships with current residents to support word-of-mouth referrals.
4. **Customer Service:**
- Foster a welcoming and professional environment for prospective and current residents.
- Address resident concerns, complaints, and inquiries promptly and effectively.
- Provide follow-up communication to ensure a positive leasing experience.
5. **Administrative Duties:**
- Maintain accurate records of prospective and current residents in the property management software.
- Assist in managing inventory and maintaining the presentation of leasing office and model apartments.
- Coordinate with maintenance and management teams to ensure properties are well-maintained and meet leasing standards.
**Qualifications:**
- High school diploma or equivalent; degree in real estate, business, or a related field is preferred.
- Previous experience in leasing, real estate, or customer service is a plus.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to work well independently and as part of a team.
- Proficiency in property management software and Microsoft Office Suite.
- Knowledge of fair housing laws and regulations is a plus.
- Flexibility to work evenings and weekends as needed.
**Benefits:**
- Competitive salary and commission structure.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
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