Job Description

Job Description

Job Description

Position: Community Health Worker

Location: Memphis, TN (onsite in multiple clinics)

Matter Health exists to bring primary care health services directly to older adults. We built on-site clinics in affordable housing developments that offer a personalized, holistic and high-touch approach to the patient/provider relationship. We are revolutionizing the way that healthcare is delivered to those that need it most.

With a successful Series-A raise and an ambitious expansion plan, the business is searching for talented people with experience to be a part of our evolution to delivering world class Value Based Care. Changing healthcare requires more than just great skills, it requires the ability to live the values of Matter Health every day.

We have a lot of positive changes to make in the world and to make this change we will need mission oriented, collaborative teammates. Matter is a company that promotes speaking up and offering ideas that make us better. We hire the best people and give them the support and resources they need to be successful. There is accountability and responsibility for the work you will do, but there is a team beside you always ready to support. Every voice matters. All voices will be heard. Are you ready to shake up healthcare for older adults and adults with physical disabilities? Join us on our journey!

The Day-to-Day:

CHWs (Community Health Workers) are individuals that love to help in their communities with a natural gift for connecting with people. You are not afraid to roll your sleeves up to drastically improve lives in their communities, as you have a strong sense that something is not right in healthcare, and you want to help make it better. Matter’s Community Health Worker is excited to be a part of the team, working to champion our mission among older adults in our Memphis market. Our CHWs (Community Health Workers) are driven, creative, organized, flexible and detail-oriented with great problem-solving skills. They have a devotion to working with the community and willingness to learn in order to serve our patients.

The CHW (Community Health Worker) will work closely with patients to support care coordination to address social needs. Through this process, they will assess the social needs of Matter Health members and connect them with the resources needed to impact health. They will work closely with Matter Health’s clinic care teams, support staff, and residential property management to plan and carry out outreach and engagement activities that promote health and wellness and connect older adults to services, resources, and information. As appropriate, they will work cohesively in a team environment with other CHWs to plan and implement community programs that support the overall health of the members.

• Develop and co-facilitate group activities (i.e., classes, support groups, workshops) and provide health education and information to low-income older adults and their families
• Conduct community activities/events in various forms (e.g., in person, virtually, door-to-door, one-on-one and group activities)

• Participates in planning, execution, and follow-up for large quarterly events at each of the properties within assigned market.
• Ensure client database is always well-maintained, making sure to include all necessary notes, forms and supplementary information through weekly checks and updates to promote efficiency.
• Identify social needs and manages referrals and resources to social services to meet members overall personalized goals,
• Develop and maintain community partners and resource directory to ensure members needs can be met
• Engage with and document social care in appropriate systems

• Focus on the ongoing development of trust and fostering great relationships with the residents and property staff
• Make referrals to appropriate health services and resources to ensure residents and members receive the help
• Assist residents with filling out forms related to services sought/rendered (I.e., SNAP, Medicare, Medicaid, VA Benefits)
• Participate in opportunities to work with other institutions and organizations to meet community needs and make recommendations for improved services
• Maintain high level of confidentiality of patients and comply with HIPAA (Health Insurance Portability & Accountability Act) regulations.

• Other duties as assigned

Requirements

What Leads to Success?

• Passion for Matter Health model, vision, and patient population
• An associated degree in health and human services, social services, public health, or four years of relevant experience

• 2 years' experience working/volunteering at community- based organizations or non-profit organizations
• 2 years' experience working with the older adult population
• Ability to use electronic devices such as Google Chromebook and tablets
• A strong understanding of culture and traditions of the Memphis community
• Active unrestricted driver’s license and a clean driving record

• Reliable vehicle with current registration and state minimum insurance
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Working knowledge of community-based programs related to health care delivery, clinical education, and health-related services.
• Ability to plan, implement, and evaluate programs, initiatives, and events.
• Skill in use of personal computers, iPads/iPhones and related software applications, and the Microsoft Office Suite

• Strong written and verbal communication skills.
• Ability to work effectively at all levels in a collaborative, team oriented and Patient’s first environment.

Benefits

• Be seen, heard and valued in an environment where you can learn and flourish! An actual chance to make a difference in the world around you.
• 4 weeks of Paid Time Off Annually – Banked not accrued! Take time when you need it, not when you’ve “earned” it
• Medical, Dental and Vision insurance, coverage starts the first day of the month following your start date
• 401(k) with company match
• Market competitive compensation
• Short term, long term, voluntary life insurance are just a few of our other great benefits

Principles that Matter :

At Matter we live and breathe our core values every day in every interaction. They are more than words on a screen or vinyl on a wall. These values are fundamental to Matter and at the core of every decision.

• Patient’s-First . Matter Health’s mission and members matter to you, deeply. We treat our patients like we would a loved one and aim to make a positive impact on every patient we serve. We are passionate about empowering our patients to Live Better .
• Raise the Bar. We seek excellence in all we do and continually redefine standards.
• Prioritize and Follow Through . It’s easy to be busy. It’s hard to execute. We prioritize what’s important and complete it to 100%.
• Hire and Develop the Best . We hire people that are hungry, humble, and smart and give them the tools to succeed at the highest level.
• Build Trust. We work to build trust with everyone we come into contact with and ensure our actions will never compromise that.
• Be Intentional. All actions should have a greater purpose. Be intentional with what you say and do.
• Keep it Simple . We aim to find simple solutions to complex problems.
• Launch & Improve. We move fast to create solutions but are continuously learning to refine and improve

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