IT Help Desk Technician I Job at Grand Rapids Tech, Comstock Park, MI

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  • Grand Rapids Tech
  • Comstock Park, MI

Job Description

Grand Rapids Tech is a Grand Rapids, Michigan based business technology services company founded in 2010. We provide cloud and on-premise IT & Cyber Security solutions, network security and infrastructure, web development and premise-based security solutions to hundreds of small and medium-sized businesses across Michigan. We have been rapidly growing over the past few years and have a fun, but professional workplace culture.

Typical Day

The typical day would be working on IT projects at the office, hardening client and company networks, or responding to tickets. Typically, these would be accomplished from our office, however, 25% of the time these might require onsite visits with our clients.

Ideal Candidate

We are looking for an energetic, knowledgeable, and intelligent candidate to join our team with the following characteristics:

  • Consistently work on improving their knowledge of IT hardware and software by research, labs, or technology-related projects
  • Be a self-starter
  • Be organized
  • Have good people skills
  • Be a quick learner capable of heading new types of projects and supporting post implementation of IT projects
  • 1+ years of IT experience through projects, labs, and employment
  • Be well versed with Windows 10 and 11
  • Ubiquiti Networks hardware experience
  • Familiarity with OSX
  • Familiarity with Entra ID and on-prem AD

Responsibilities

  • Tier 1 support tickets
  • Onsite and remote support
  • Updating and configuring company and client cloud and local software and hardware for network security purposes
  • Engineering, implementing, and supporting virtualized, on-prem, and Azure servers
  • Administering M365 and Google Workspace environments
  • Configuring and maintaining company and client Backup and Disaster Recovery (BDR) solutions
  • Assisting in the ongoing development of processes and procedures

Requirements

Experience & Requirements

  • IT: Have work, school or at home experience building computers, IT lab experience, working with Windows OS, Android/Chrome OS, iOS, etc.: 1+ year (Required)
  • Have an intense passion for technology and computers (Required)
  • Reliably commute or planning to relocate to Grand Rapids, MI before starting work (Required)
  • Driver’s License (Required)

Required Physical Capabilities

  • Lift up to 75 lbs
  • Use of power tools

Benefits

Benefits Offered

  • 7 paid Holidays
  • SIMPLE IRA with 3% match
  • PTO (Paid Time Off)
  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • Short Term Disability
  • Long Term Disability
  • Critical Illness
  • Hearing
  • Overtime paid at time and a half
  • Performance reviews and raises every 6 months
  • Quarterly profit-sharing bonus eligibility after 6 months
  • Limitless potential with a highly rated, quickly growing Michigan-based tech company

Job Tags

Holiday work, Full time, Temporary work, Local area, Remote job, Relocation,

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