We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Provide security in entertainment venues including but not limited to, Boogie Nights by maintaining low visibility, handling problem situations, watching for safety hazards, and providing assistance to medical personnel.
Provide security escorts for monetary transfers.
Oversee patron entry and exiting of venue: provide crowd control, check I.D.s, and check for items not allowed in venue.
Provide assistance to customers: give directions, etc. Provide special assistance to disabled patrons as necessary.
Resolve conflicts between patrons in a quiet decisive manner.
Provide training to new officers and serve as a field training officer as needed.
Write detailed reports as required for incidents involving law violations, regulatory violations and/or violations of company policy and procedure.
Testify in court.
Present and provide enforcement on the floor.
Occasionally, strenuous physical activity is required.
Provide positive communication and use customer service training skills with every patron and co-worker.
Perform duties in a safe manner; report any potential safety hazards to management staff.
Perform any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Must be at least 21 years of age.
High School Diploma or equivalent required.
Previous experience in a guest service-related field required. Six (6) months of related experience and/or training preferred.
Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
Must have excellent customer service and interpersonal skills.
Strong problem-solving, mediation, and organizational skills required.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
Must have the ability to run on level surfaces as well as up and down stairs.
Ability to maintain a high level of confidentiality and professionalism.
Must have strong computer skills and be fully competent in Microsoft Office applications.
Ability to write clear, accurate, and concise reports.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
Must have the ability to remain calm in emergency or stressful situations.
Ability to tolerate second-hand smoke, noise, and bright lights.
Ability to work at a fast pace in often crowded/noisy environment.
Must meet professional appearance standards as prescribed by company policy.
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must be able to lift and/or move up to 100 lbs.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
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