Job Description

Job Description

Job Description

Practice Manager (Office & Operations)

EHS Physical Therapy & Wellness – Old Greenwich, CT

Join a concierge-level physical therapy and wellness practice where patients feel like family — and your leadership shapes every experience they have with us.

About Us

For over two decades,  EHS Physical Therapy & Wellness has been a trusted provider of physical therapy, Pilates, and personal training. We are a concierge-level practice offering highly personalized, one-on-one care in a supportive and patient-focused environment. Our team thrives on meaningful connections, providing care that is as personal and compassionate as it is precise.

Position Summary

We are seeking an experienced, people-focused  Practice Manager to lead the daily administrative, operational, and client service functions of our practice.

This is not a behind-the-scenes role—you will be at the heart of a practice where patients and clients often become like family, and where every interaction is an opportunity to strengthen trust, foster loyalty, and deliver exceptional service.

The ideal candidate brings:

• Strong leadership and organizational skills

• Warm, approachable communication style

• Professionalism that earns trust and respect across a team

• Ability to manage both hands-on administrative tasks and higher-level operational oversight

This is an exciting, multifaceted role with opportunities to contribute to office management, HR, operations, and marketing. We recognize that not every candidate will bring equal experience in all areas, and we are willing to provide training and gradually expand responsibilities for the right person.

Key Responsibilities

Administrative & Front Desk Oversight

• Lead front desk operations to ensure a seamless, welcoming patient experience

• Supervise, train, and coach administrative staff; conduct performance check-ins

• Oversee scheduling, appointment coordination, and patient communications

• Manage billing workflows, insurance verifications, and escalated issues

• Maintain accurate EMR records and daily administrative workflow

Operations & Office Management

• Maintain a well-organized, fully stocked, and efficient work environment

• Coordinate with vendors and facility services

• Ensure compliance with HIPAA, health, and safety standards

• Collaborate with leadership to streamline processes and improve efficiency

Finance & Bookkeeping

• Partner with bookkeeper/accounting to support financial reporting and reconciliations

• Review payroll cycles and assist in expense tracking

• Handle light bookkeeping tasks as needed

Human Resources & Team Support

• Support onboarding, record-keeping, and HR compliance

• Coordinate staff schedules, vacation tracking, and positive workplace culture

• Assist in performance reviews and internal communications

Marketing & Growth Initiatives

• Manage social media accounts and collaborate on content planning

• Coordinate marketing campaigns, referral outreach, and community events

• Track marketing metrics and identify opportunities to promote visibility

Qualifications

• 5+ years in office or practice management (healthcare/wellness strongly preferred)

• Proven leadership with the ability to earn trust and respect across a team

• Experience with scheduling, EMR, and insurance processes

• Strong interpersonal, written, and verbal communication skills

• Tech-savvy and adaptable; QuickBooks and social media experience a plus

• Exceptional organizational skills and ability to pivot between priorities

Compensation & Benefits

• Competitive salary (based on experience)

• PTO, health benefits, and retirement plan with company matching

• Monthly gym membership

EHS Physical Therapy & Wellness has been serving the Old Greenwich community for over 20 years as a concierge-level physical therapy, Pilates, and performance training practice. We provide highly personalized, one-on-one care in a supportive, relationship-driven environment where patients often feel like family. Our dedicated team combines advanced expertise with genuine compassion, helping clients achieve their goals with confidence. At EHS, we value collaboration, growth, and excellence — both for our patients and our staff.

Company Description

EHS Physical Therapy & Wellness has been serving the Old Greenwich community for over 20 years as a concierge-level physical therapy, Pilates, and performance training practice. We provide highly personalized, one-on-one care in a supportive, relationship-driven environment where patients often feel like family. Our dedicated team combines advanced expertise with genuine compassion, helping clients achieve their goals with confidence. At EHS, we value collaboration, growth, and excellence — both for our patients and our staff.

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