Job Description

Job Description

WHO YOU ARE:

Do you want to work in a rewarding fast-paced office environment? Do you have excellent customer services skills? PSSI has a Pest Services Customer Service Administrator position waiting for you. This position is responsible for providing customer service support to our pest services business, clients, and field services.

WHO WE ARE:

• The Leader in food-industry-related contract sanitation and food safety

• Over $1 Billion in sales with an excellent history of organic and acquisition growth

• Over 17 thousand team members throughout North America

• Corporate headquarters in Kieler, Wisconsin with team members working in over 400 customer plants throughout North America

OUR VISION:

To be the leading food safety solutions company that owns the standard of health and safety for our PSSI family and brand protection for our partners

Safety: We are committed to the health and safety of our team members and set the standard of food safety for the protection of our customers' products and brands.

Integrity: We speak with candor, act with transparency, follow through on our commitments and abide by our principles and values.

Team: We respect and value our team members, embrace diversity, and invest in their development through coaching and training.

Customer Focus: We strive to exceed our internal and external customers' expectations through open communication, relationships, and continuous improvement.

Achievement: We manage our business to provide opportunities and stability for our team members, and bring value to our customers, owners, and the communities we serve.

WHAT YOU WILL DO:

• Operate telephone switchboard to answer, screen, forward calls, provide information, and take messages.

• Ability to respond to multiple calls with the basic understanding of department processes and procedures.

• Create and distribute multiple service department reports.

• Assist in the administrative setup of new clients.

• Organize and distribute electronic mail and other company related communications.

• Receive and route inbound client requests and process to appropriate departments.

• Maintain sensitivity and oversight to our 1-hour return communication by staff.

• Perform the timely setup of new client programs within PestPac and CRM systems to ensure services is delivered as promised and per specification and in accordance with PSSI's client service agreements.

• Manage existing client profile and services scheduled in Pest Pac.

• Create and maintain record keeping electronic and physical filing systems.

• Write and edit documents from letters to reports and instructional documents.

• Schedule and coordinate staff and client new start rollouts pertinent to new service procedures.

• Prepare communications, such as memos, emails, invoices, reports, and other correspondence. Build company brand by example and positively communicating with customers, government, community organizations, and team member whiles ensuring ethical business practices.

• Build company brand by example and positively communicating with customers, government, community organizations, and team member while ensuring ethical business practices.

• Miscellaneous tasks as assigned.

YOUR MUST HAVES:

Ability to work with Microsoft Office Excel and Work, WorkWave PestPac, and QuickBooks

Due to the nature of this work, you must be 18 years of age or older to apply.

WHAT WE PREFER YOU HAVE:

High School Graduate or General Education Degree ("GED")

1-2 years office experience

OUR ENVIRONMENT:

Office environment

WHAT WE OFFER:

Medical, Dental, & Vision Insurance

Basic Life Insurance

401k Retirement Plan

Paid Holidays

Paid Vacation

Employee Assistance Program

Training & Development Opportunities

Packers Sanitation Services, Inc. (PSSI) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. PSSI is committed to complying with the laws protecting qualified individuals with disabilities. PSSI will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If an employee requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

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