Job Description
About Next Level Sports:At Next Level Sports, we are passionate about bringing the best youth sports experience for all - both on and off the field. We apply operational diligence and technology in thoughtful and innovative ways to unlock the curiosity, passion, and desire for sports education, competition, and skill development in our young athletes.Our headquarters are based in San Mateo, California, with operations in 24 states, including California, Arizona, Oregon, Washington, Nevada, Montana, Colorado, Utah, Texas, Louisiana, Oklahoma, Nebraska, Iowa, Tennessee, Georgia, and Pennsylvania. Our programs are currently available to youth participants from Kindergarten through 8th grade. Our partners include high-level high schools as well as NCAA athletic programs in various sporting disciplines.What Youll Do:Collaborate with the Product Team and Program Directors to coordinate and streamline program operations, ensuring the success of each season.Facilitate the integration of program schedules and standings into our mobile application, enhancing user experience and engagement.Empower our site directors and student-athletes by providing thorough training and access to our Next Level App, ensuring they are well-prepared for the season.Coordinate with site directors to swiftly resolve any discrepancies in-game results or disputes throughout the season.Engage with the Customer Support Team to gain insights into customer feedback, using this information to pinpoint and address areas for improvement within our offerings.Actively contribute to the roster-building process on our SportsConnect platform, gaining a comprehensive understanding of program operations and key marketing initiatives.Oversee the development and refinement of registration forms to ensure precision and clarity for our participants.Distribute essential program materials, including season schedules and team rosters, to our partners, ensuring they are equipped with the necessary resources for smooth program operation.Document and communicate any suggestions for product and operational enhancements to the Product and Engineering Teams, fostering operational efficiencies.Maintain clear, consistent, and effective communication with our program participants, delivering critical pre-season and in-season information and updates throughout the season.Ensure the Program Operations Jira board is meticulously maintained and up-to-date, providing regular reports to Program Directors on project status, identifying any blockers, and facilitating efficient resolution and progress.Help maintain our standard operating procedures in the company wiki, ensuring critical processes are comprehensively documented, accessible, and regularly updated to reflect current practices.Assist the payroll operations team to ensure timely and precise execution of weekly or bi-weekly payroll for all student-athletes.What Were Looking For:Bachelors degree.Strong organizational skills and the ability to juggle multiple projects at once.Clear and professional communication skills, both written and verbal.Team player with a collaborative mindset and a proactive, problem-solving approach.Adaptability and willingness to learn new tools and systems quickly.Passion for youth sports and improving community experiences.Nice to Have (but not required):Internship or work experience in program operations, sports management, or related fields.Familiarity with platforms like SportsConnect, Jira, or knowledge management systems (e.g., wikis).Experience in project managementWhy Join UsHands-on experience in sports operations at scale, with opportunities for growth and learning.Collaborative and supportive team environment.Direct impact on shaping the youth sports experience for athletes, families, and communities.How To Apply: Next Level Sports is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Next Level Sports
Job Tags
Work experience placement,