Job Description

Job Description

Job Description

Description:

Competitive pay + robust benefits

• Commute incentive paid biweekly
• $18/hr starting pay, eligible for overtime, plus $.50 shift differential for night shift.
• Increase to $18.50/hr at 90 days if SLED certification is obtained
• Retention bonus - $100 at 30 days, $200 at 60 days, $300 at 90 days
• 2 great health benefit plans to choose from, one option is FREE for employee only coverage!
• Dental, vision, accident, critical illness, and supplemental life insurance coverages available
• Life insurance, short-term, and long-term disability provided at no cost
• HSA employer contribution
• Paid holidays and accrued time-off
• 401k contribution match, immediate vesting after 1 year
• Uniforms and laundering service provided
• Wellness benefits including fitness reimbursement, smartwatch contribution, and more!

This is a full time position. We are hiring for night shift, which are 12 hour shifts.

Responsibilities and Duties

• Provide excellent customer service when interacting with KICA membership, island guests, commercial customers, island employees, and other island entities.
• Answer telephones to assist callers with various needs and resolve the issue or direct them to the appropriate party.
• Utilize computer software to locate member records and enter guest and member passes as needed.
• Monitor and authorize entrance of vehicles or people to Kiawah Island, ensuring appropriate passes are displayed before entrance is authorized.
• Protect property, identify covenant violations, and identify safety issues while patrolling the island.
• Perform physical patrol checks of KICA buildings and properties. Often times alone and/or in total darkness.
• Promptly respond to calls for services to include; traffic accidents, medical calls, house alarms, wildlife issues, emergency situations, handle according to policy.
• Complete incident reports, witness statements, and other required documentation for all security incidents.
• Monitor security surveillance cameras and report any suspicious activity in a timely manner.
• Provide excellent customer service and follow all safety guidelines while driving the shuttle for KICA members on-island or to Charleston area locations.
• Provide traffic control and handle detours when island roads are non-passable for various situations.
• Assist with island closure and re-opening during emergency weather situations.
• Follow all company policies and procedures to the Kiawah Standards.
• Work efficiently in order to reduce costs.
• Other duties as assigned.

• Ability to use excellent customer service techniques, even when under stressful or difficult conditions.
• Ability to lift minimum of 50 lbs.
• Ability to kneel, bend, carry, walk, and stand for extended periods of time
• Ability to navigate stairs and walking ramps in low light conditions
• Comfortable working in weather environments that may be extremely hot or extremely cold, wet, icy, snowy, etc.
• Ability to work on weekends, holidays, and emergency weather situations
• Ability to work 12 hour shifts and overtime as needed.
• Maintain a neat and professional appearance, following all KICA uniform guidelines and grooming standards.
• Keep mental alertness and attention to detail at all times.
• Proficient in technology including computers, iPads, smart phones, walkie-talkies, etc.
• Ability to discern and diagnose normal situations from emergency situations and to respond in either case using excellent customer service techniques.
• Ability to understand and carry out written and oral instructions and communications.

Other requirements:

• Pass a pre-employment drug screen, criminal background check, and driving record check.
• Maintain a valid South Carolina Drivers License
• Must be 18 years old or older and able to qualify for and maintain a SLED certification

Kiawah Island Community Association is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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