Job Description

Job Description

Job Description

About Us:

At the Husband & Wife Law Team, we provide a unique combination of awesome legal results and amazing client service. We thoughtfully guide people through adversity to their best possible outcome working with thousands of clients over the past 28 years. We are growing fast and are looking for passionate people to help us serve our community!

Role Summary:

We're looking for a diligent and empathetic Social Media Moderator to join our team and help us cultivate a thriving, positive online community across our social media platforms. In this role, you'll be the guardian of our brand's online presence, ensuring a safe and engaging environment for our users while upholding our community guidelines.

If you have a keen eye for detail, excellent communication skills, and a passion for fostering healthy online interactions, we encourage you to apply! This is a hybrid position, offering a blend of remote and in-office work.

Key Responsibilities:

• Content Moderation: Review and moderate user-generated content (comments, posts, images, videos) on platforms like TikTok, Instagram, Facebook, LinkedIn, and others, as well as content syndication platforms, to ensure adherence to brand and platform guidelines.
• Internal Content Review: Conduct quality control (QC) and brand standard review of internal content prior to posting for public consumption, ensuring accuracy, tone, and brand consistency.
• Community Management: Actively engage with our online community, responding to user inquiries, addressing concerns, and escalating complex issues to the appropriate teams when necessary.
• Guideline Enforcement: Consistently apply and enforce our community guidelines to maintain a respectful and constructive online environment.
• Inappropriate Content Identification & Removal: Proactively identify and remove offensive, abusive, spammy, or harmful content, including harassment, bullying, and hate speech.
• User Support: Provide timely and helpful responses to user questions, offering customer support and resolving issues related to our brand or products.
• Event Engagement: Work flexible hours when necessary to support and moderate live events or campaigns, ensuring a positive real-time community experience.
• Reporting & Analysis: Generate reports on moderation activities, identify emerging trends, and provide valuable feedback to the social media team to optimize our strategies.
• Collaboration: Work closely with other team members on marketing campaigns, content strategies, and various initiatives to enhance our overall social media presence.

Qualifications

• Associate’s or Bachelor’s in Communications, Marketing, Media Studies, or equivalent relevant experience
• 1-3 years of experience in social media moderation, community management, customer support, or a related role.
• Experience working with content syndication platforms and social media management tools is a plus.

Technical Skills:

• Proficiency in major social media platforms including TikTok, Instagram, Facebook, and LinkedIn.
• Familiarity with content moderation tools, social media analytics, and reporting dashboards.
• Strong command of written English, with the ability to edit and review content for clarity, tone, and brand alignment.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy in content review.
• Flexibility to adapt to evolving social media trends and work schedules, including occasional evening or weekend hours for live events.

Job Tags

Similar Jobs