Job Description
Department KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)
Department Information The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 127,000 living alumni around the globe.
Job Summary Department-Specific Responsibilities
- Creates and maintains a welcoming environment for visitors to the suite.
- Serves as first point of contact and provides information and advice to current and prospective ISGP students, various non-routine administrative duties including processing admissions applications and confidential supplemental materials, supporting current and prospective student event preparation, designing orientation materials, and assisting with special event coordination for current students and program personnel.
- Provides administrative support on a variety of tasks and initiatives essential to the daily support and operations of the Information Systems Graduate Programs.
- Coordinates all duties associated with scheduling officer responsibilities.
- Serves as liaison with other departments and external entities.
- Demonstrates a great attention to detail and the ability to take ownership of respective responsibilities.
General Responsibilities
- Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
- Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
- Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
- Provides directions, support, and information to student organization representatives and other visitors to the department.
- Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
- May assist with ordering or creation of promotional materials for student organizations or departmental needs.
- May provide guidance to other Student Services Coordinators.
Qualifications EDUCATION
Required - High school diploma or equivalent (such as HSED or GED)
Preferred WORK EXPERIENCE
Required - 2 years in office environment, higher education, or related field
SKILLS
Required - Proficient written and verbal communication skills
- Maintains a high degree of professionalism
- Demonstrated time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Highly thorough and dependable
- Demonstrated ability to maintain confidential information
- Demonstrated customer service skills
- Commitment to working with people of diverse backgrounds and demonstrated cultural competency
Preferred - Excellent communication skills, both verbal and written
- Demonstrated skills with Microsoft Office
- Knowledge of IU systems (SIS, Kuali, IUIE, Salesforce, etc)
- Effectively communicate with a diverse population, including international students
- High level of concentration and the ability to work with detailed multiple tasks with accuracy
- Frequent interruptions from program/School staff, students, and external sources via person, e-mail, post, and phone. Visual strain from handling paper and work on computer
- Sitting for long periods of time; standing
- The responsibilities from working with a dynamic and fast-paced graduate program creates a complex environment that requires independent judgment and creative problem-solving skills
Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Student Services Generalist
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Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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iups@iu.edu
or by visiting IUPD.
Contact Us Request Support
Telephone:
812-856-1234
Job Tags
Holiday work, Full time, Remote job, Work experience placement, Work at office, Training, Online, Field, Worldwide, Eap,