Job Description

Job Description

Job Description

Supply Chain Analyst (Export Delivery Analyst)

Maplewood, MN 55144

Duration: 12+ Months

Pay rate: $25-30/Hr.

Job description: 

The Export Delivery Analyst is a pivotal role within the global supply chain, responsible for orchestrating the end-to-end export delivery process.

This includes managing the order-to-cash cycle, ensuring full compliance with international trade regulations, and maintaining the integrity of ERP data (e.g., SAP).

The role demands a blend of operational expertise, regulatory acumen, and cross-functional collaboration to deliver timely, cost-effective, and compliant shipments to customers, distributors, and regional hubs worldwide.

Key Responsibilities

• Export Operations & Traffic Management
• Plan, coordinate, and execute international shipments via air, sea, and land, ensuring strict adherence to Incoterms and on-time delivery.
• Oversee the entire delivery lifecycle, from order entry and dispatch to final delivery, including last-mile completion and proof of delivery (POD).
• Proactively monitor transportation timelines, resolve shipping issues (delays, damages, delivery failures), and manage shipment tracking tools to keep all stakeholders informed.
• Ensure seamless handoff of export shipments from warehouse teams to carriers, freight forwarders, and customs brokers.
• Carrier & 3PL Management
• Manage relationships with freight forwarders, carriers, and third-party logistics providers (3PLs).
• Negotiate service terms, monitor carrier performance using KPIs, and initiate corrective actions as needed.
• Conduct regular reviews and audits of 3PL and carrier performance for quality assurance and cost control.
• Analyse trends in delivery failures, carrier delays, and customs clearance bottlenecks to develop mitigation strategies.
• Maintain delivery dashboards and provide visibility to internal stakeholders on shipment status and customer delivery satisfaction.
• Customs Documentation & Trade Compliance
• Prepare, audit, and manage all shipping documents (Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, customs declarations).
• Ensure compliance with international trade laws, including HS/HTS classifications, export licensing, and sanctions screening.
• Maintain accurate export records for internal audits and external regulatory requirements.
• Collaborate with Customer Service, Trade Compliance, Finance, and Channel Specialists to align on order readiness, documentation flow, and issue resolution.
• Escalate unresolved delivery issues that affect customer commitments or compliance risks.
• Participate in post-shipment reviews and root-cause analysis sessions

Required Qualifications

Experience: Minimum 2 years in customer service, order management, or international logistics.

Knowledge:

• Foreign trade regulations and compliance (e.g., ITAR, EAR, HS/HTS classification, Incoterms).
• International logistics and shipping processes.
• Proficiency in ERP systems (SAP or similar).
• Experience with Letters of Credit and trade finance is advantageous.

Skills:

• Analytical and problem-solving skills with attention to detail.
• Excellent communication and coordination abilities.
• Strong organisational and time-management skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office and data analysis tools.
• Letter of Credit (L/C) & Trade Finance
• Review and interpret Letters of Credit to ensure compliance with documentary terms.
• Coordinate the timely submission of compliant documents to banks, resolve discrepancies, and ensure prompt payment collection.
• Customer Engagement & Final Destination Challenges
• Act as a key liaison for international customers regarding documentation, delivery timelines, and export process inquiries.
• Provide proactive updates and resolutions to customer issues related to customs clearance and final destination delivery hurdles.
• Collaborate with distribution partners, local agents, and end users to troubleshoot and resolve last-mile delivery challenges.
• Continuous Process Improvement
• Identify process inefficiencies, implement methodologies, and recommend automation opportunities.
• Lead or participate in cross-functional projects to reduce export cycle time, improve document accuracy, and enhance customer satisfaction.
• Create and maintain performance reports and KPIs related to export efficiency and compliance.
• Recommend and implement improvements to reduce delivery lead times, improve visibility, and enhance customer experience.
• Collaborate with IT and supply chain teams to improve tracking systems, automated alerts, and integration with TMS/ERP systems.
• Support global logistics strategy development through regional delivery insights and lessons learned.
• Cross-Organisational Collaboration
• Partner with Trade Compliance and Regulatory Affairs to ensure adherence to international trade regulations and export restrictions.
• Work closely with internal teams (Customer Service, Finance, Channel Specialists, Pricing Ops, Regulatory) and external partners (carriers, 3PLs, customs brokers) to ensure seamless export operations.

Education:

Bachelor's degree in business, Supply Chain, Logistics, International Trade, or a related field.

Benefits:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Company Description

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

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