Job Description

Salary Commensurate with Experience

This is a professional position responsible for managing, coordinating, and directing Housing Opportunities Commission’s telephony platforms. The VoIP and Communications Administrator works with assigned goals and objectives and will utilize independent judgement in performing the assigned duties. It may be necessary to deviate from broad guidelines when new situations arise that require modifying existing protocols or methods. Any changes in procedures are to be recommended to the supervisor. The work of this position has a direct impact on HOC employees to perform their duties.

The position requires excellent communication skills because of the need to interact with all employees (at all levels of the company) with regard to VoIP devices, Cellular devices as well as vendors. The person in this position must be able to present ideas/information and negotiate in order to reach agreement on any given course of action. The Employee will utilize a variety of integrated software applications on automated systems, which may require long periods of time and time management skills in order to perform adequately.

Main Duties:

• Test, and assist with the implementation of VoIP networks.
• Provide technical assistance and support for VoIP issues, as the first layer for HOC employees and the IT Division.
• Identify and resolve issues relating to Telephony and acting as the liaison for HOC’s Communications provider
• Work with vendors to establish and maintain cost-effective and efficient VoIP network solutions.
• Provide technical support for HOC’s VoIP platforms.
• Ability to interpret technical documentation provided by the Vendor.
• Perform Telephony network and system administration.
• Performs installation and maintenance of phone lines (wireline, broadband, VoIP) at HOC scattered sites, providing connectivity to fire alarms, elevators, security equipment, and other emergency services. 
• Provide VoIP use instructions to HOC Staff for both end-user language and technical jargon. 
• Review, edit, and review technical documentation as needed. 
• Perform hardware asset management related to the Telephony platforms. 
• Perform Moves, Adds, &/or Changes within the VoIP platform (managing this platform with the assistance of the VoIP vendor). 
• Perform role-based and system-specific administrative tasks. 
• Perform hardware and software diagnostics related to the VoIP platform with assistance from the VoIP vendor. 
• Perform role-based and system-specific administrative tasks. 
• Coordinates installation and connectivity for all telecommunications services.
• Sets up new users and relocates existing users with telephony requirements and/or supplies, including voice mail and access management. 
• Schedules training for new users; ensures training guides remain relevant to the current technology deployed. Ensures the HOC telephone directory stays current. 
• Develops or establishes strong relationships with service providers.
• Oversees testing and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems. 
• Maintains an inventory of all active lines of phone and broadband service, ensuring their relevance, and issuing timely disconnects as necessary. 
• Maintains an inventory of all VoIP, broadband, and cellular phone equipment. 
• Works with Technical Operations Manager in the coordination and installation of all data communication services.

Minimum Qualifications:

Education:

Bachelor’s Degree in Computer Science, Computer Management, or equivalent

Experience:

Minimum of three (3) years of applied experience within this discipline (Telecommunications and/or VoIP management)

Knowledge, Skills, or Abilities:

• Working knowledge of Telecommunications.
• Working knowledge of Voice-over-Internet-Protocol principles.
• Working knowledge of Cellular devices management.
• Working Knowledge of the use of ‘soft-phone’ technology.
• Ability to interpret a variety of technical instructions that deal directly/indirectly with the Telecommunications discipline.
• Strong communication skills including knowledge of document producing software and its use.
• Ability to work in a team environment as well as an independent and individual

Preferred Qualifications:

• Project Management Certification

An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply.

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test result.

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