I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...Job Description Job Title: Human Resources Assistant Location: Brooklyn, NY Duration: 02+ Months Rate Range: $25.00/hr - 28.00/hr Job Description: Responsibilities include using Excel and Access, creating complex presentations using PowerPoint, creating...
...VOLUNTEER COORDINATORJOB DESCRIPTIONPOSITION TITLE: Volunteer CoordinatorAccountable to: Training and Volunteer DirectorDUTIES: This position will engage with potential volunteers to ensure effective and efficient onboarding, maintain regular communication...
...experts who are excited to mentor you and provide you with a deeper understanding of government accounting. Weve had some amazing interns over the years many of whom have accepted full-time positions and have risen through the ranks. Because we believe that our...
...Speech Language Pathologist (SLP) We're seeking a Speech-Language Pathologist (SLP)... ...Clinical Needs Billing, Referrals, Scheduling Assistance, Provider Office Coordination, and much... ...(minimum) degree in the field of Speech Therapy from an accredited program Meets the...
...ReviewsSupport Sales team to manage Salesforce FunnelSupport Sales team in planning of promotional tradeManage vendor income in Target's TVI system reconcile with TPM activitiesResolve all incoming audits from TargetResolve incoming rebills from internal finance...