Job Description

Responsibilities

The Project Manager will oversee the planning, execution, and completion of multiple technology projects for a customer. This role requires coordinating cross-functional teams, managing resources, and supporting the definition of a technical strategy for international customers.

Key Responsibilities:

• Program Planning: Develop program plans including on-going projects, new opportunities and maintenance activities.
• Project Execution: Oversee and guide project managers who develop the activities, sequence of events, dependencies, and duration of tasks to drive projects to completion.
• Stakeholder Management: Serve as the primary technology contact for both the customer and the internal stakeholders including the account management and project teas.
• Communication:  Facilitate communication between all disciplines and lead, coach and inspire a “Team IGT” approach to customer support and project deliveries. Team members may be distributed all along the globe!
• Problem resolution and escalation: Facilitate problem resolution and provide key insight to finalize decisions. Act on escalations appropriately to ensure the success of project and program deliverables
• Financial management: Analyze, Review, Maintain, and Forecast delivery Project Spending and Program budgets for multiple accounts
• Performance Monitoring: Track program performance using appropriate tools and techniques, ensuring that projects are completed on time, within scope, and within budget.
• Technology Strategy: Support the development of Technology roadmaps based on customer strategy and define the support structure for each account.
• Continuous Improvement: Evaluate program outcomes and lessons learned to drive continuous improvement within the program account.

Qualifications

• Education: Bachelor’s Degree (Preferably in a Management / Business or Information Technology Discipline) or Equivalent Experience
• Experience: Minimum of 5 years of experience in program or project management in the technology industry.
• Affinity with agile practices preferred.
• PMP or PgMP certification is a plus.
• Knowledge of French and / or Portuguese is a plus

Skills:

• Experience working with distributed teams and off-shore models will be highly valued.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in project management software and tools.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making capabilities.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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