Job Description

Job Description

Job Description

* Student Housing Management Experience is mandatory*

Personnel Management

 Assure that a harassment free work environment is maintained at all times.
 Oversee leasing and maintenance staff as well as courtesy officers.
 Communicate and implement Systems, Policies and Procedures from corporate office to staff
 Review employee mileage reports for accuracy.
 Submit complete and accurate time sheets in a timely manner.
 Review and submit for approval all overtime hours.
 Document Employee performance concerns and Employee conflicts.
 Monitor staff to ensure that Company Dress Code is adhered to at all times.
 Hire and terminate personnel with assistance from Senior Management.

Maintenance and Make Ready's

 Verify completion of repair orders.
 Constantly monitor property for any liability issues and report any findings to Supervisor.
 Monitor property for any non routine repairs and make recommendations to Supervisor.
 Monitor completion of daily Duties Sheets and Make Ready Completion Forms.
 Conduct Make Ready inspections.
 Monitor painting, carpet cleaning, carpet and ceramic tile installation. To assure that services and
products are of proper quality.
 Evaluation of Lawn Maintenance Contractor to assure good performance.
 Perform exterior inspections weekly to assure that necessary repairs are addressed and to
maintain Community’s curb appeal.
 Coordination of Spring and Fall annual replacement and Fertilization Programs.
 Assure that A/C filter replacement program is adhered on a quarterly basis.
 Monitor Pest control to assure quality service.
 Coordinate annual fire extinguisher/smoke detector maintenance.

Administrative

 Establish and maintain all office procedures including files, records, reports and systems in
accordance with company policy. Student housing experience a plus but not required.
 Implement rental standards and qualifications established by the company when processing real
applications.
 Monitor rent collections and assure that appropriate collection action is taken to resolve all
delinquencies in a timely manner.
 Assure that bank deposits are made on a regular basis.
 Oversee completion and accuracy of Weekly Status Report which is to be submitted each
Monday morning.
 Oversee all computer duties to assure that work is accurate, complete and submitted in a timely
manner
 Conduct Move out inspections to determine applicable move out charges assuring that fees are
accurately billed.
 Complete Security Deposit disposition within 1 week of resident move out.
 Assure that unpaid balances are turned over to credit and collections in a timely manner.
 Monitor key control log to assure that it is consistently maintained.

 Maintain petty cash account.

Leasing and Marketing

 Assist with telephone and in person sales presentations as needed.
 Select an apartment in every available unit size and assure that each has been freshened and
the electricity turned on each morning for showing.
 Coordinate promotional advertising and marketing efforts as dictated by Senior Management.
 Assure that marketing tools are available.

Resident Management and Retention
 Effective resolution of Resident complaints and concerns.
 Assure of timely and accurate lease renewal notifications.
 Handle Resident lease violation issues and document action taken.
 Contact resident after work order is complete in insure satisfaction.
 Also includes job duties as may be assigned by Senior Management.

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