Job Description

Reservation Agent

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Reservation Agent to join the team.

Job Summary:

Reservation Agents represent the Inn in a positive, professional manner over the phone and have the unique responsibility of being the first impression of the resort in a highly visible department.

Job Specifications:

• Expected Pay Range: Starting $20.00 per hour
• Compensation will include incentive program
• The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate's qualifications and/or experience.
• Shift & Schedule Availability: Full-time year-round
• Weekly schedule includes morning, afternoon, evening, and weekend shifts.

Job Responsibilities:

• This is an in-person position located at the Woodstock Inn & Resort.
• Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests.
• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication.
• Listen to callers to understand inquiries and requests.
• Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc.
• Assign reservations based on guest preferences and availability.
• Ability to read, retrieve, communicate, and verify information including confirmation number to caller.
• Input and retrieve data using a computer reservation system.

Job Requirements:

• Previous guest service training in a luxury resort environment desirable.
• High School Graduate.
• Minimum 18 years of age.
• Must possess excellent guest service, communication, phone skills, and computer skills.
• Must be able to multi-task
• Knowledgeable with Microsoft Office; Outlook, Excel, & Word.
• Experience with NAVIS lead management system and SMS Host fluency desirable.
• Work cohesively with co-workers as part of a team.

We offer great resort privileges, discounts, and free employee meal to all employees.

This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes Medical, Dental, and Vision Coverage, Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability, Paid Time Off, 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

The Woodstock Inn & Resort is an equal-opportunity employer.

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