Job Description

Job Description

Job Description

Senior Alumnae Engagement Manager  

MEMBER EXPERIENCE DEPARTMENT 

Title: Senior Alumnae Engagement Manager 

Supervisor: Director of Member Experience 

Status: Full-time Exempt  

Location: Remote or Memphis, TN 

Position Summary 

The Alumnae Engagement Manager-Sr. serves as the senior strategic leader for alumnae and volunteer engagement across Kappa Delta. This role executes the vision set by the National Vice President-Alumnae by developing strategies that facilitate a cohesive alumnae and volunteer experience that strengthens engagement, retention, leadership pipelines, and long-term connection to the Sorority. 

As the organization’s subject matter expert on alumnae and volunteer populations, the Alumnae Engagement Manager partners cross-functionally and with volunteer leadership to design frictionless processes, lead change initiatives, and deliver meaningful, high-quality member experiences at scale. This role exercises significant influence across staff teams, volunteer leaders, and governance bodies and plays a critical role in shaping how alumnae and volunteers engage with Kappa Delta throughout their lifetime. 

This is a full-time staff position based at headquarters in Memphis, TN. Remote employment will be considered for candidates outside of the Memphis metropolitan area. The Alumnae Engagement Manager reports to the Director of Member Experience and works closely with the National Vice President–Alumnae, National Council, and the Training & Development team. 

Why This Role Matters / What You’ll Influence 

This role directly shapes the long-term strength, sustainability, and relevance of Kappa Delta. Through strategic leadership of alumnae and volunteer engagement, the Senior Alumnae Engagement Manager influences: 

• Howalumnaeremainconnected, valued, and engaged throughout their lifetime
• The strength and readiness of volunteer leadership pipelines at the local and national levels
• The consistency, clarity, and quality of thealumnaeand volunteer experience across the organization
• The organization’s ability to scale engagement efforts whilemaintaininga high-touch member experience
• Cross-functional alignment and execution of enterprise priorities that rely on volunteer andalumnaeparticipation

Success in this role has a measurable impact on engagement, retention, leadership development, and organizational effectiveness. 

Essential Functions 

Strategic Leadership & Collaboration  

• Own theenterprise strategyforalumnaeand volunteer engagement, experience, and retention
• Serve as the organization’s subject matter expert onalumnaeand volunteer populations, trends, and best practices
• Lead cross-functional initiatives that enhance engagement, including process redesign, digitization, pilot programs, and vendor partnerships
• Identifyand implement efficiencies that improve execution while preserving a high-quality member experience
• Serve as a strategic thought partner to the Director of Member Experience, proactivelyidentifyingrisks, opportunities, and decision points
• Promote a culture of continuous improvement, innovation, and learning across staff and volunteer partners
• Actively engage in enterprise-wide strategic efforts and support the organization’s functional structure

Volunteer Pipeline & Experience  

• Own the end-to-end volunteer lifecycle, including recruitment, appointment, onboarding, engagement, recognition, and retention
• Develop and implement strategies to recruit qualified volunteers aligned to organizational needs, skills, and experience
• Design and continuously improve volunteer experiences that foster belonging, clarity of role, and sustained engagement
• Partner with the Foundation to align volunteer recruitment and volunteer data practices
• Lead volunteer engagement strategy and execution for the biennial National Convention, Volunteer Appreciation Month, and related initiatives
• Develop andmaintainvolunteer policies in alignment with staff policies and legal and ethical standards, in partnership with HR
• Define requirements and lead adoption of volunteer data usage in Salesforce across the organization

Alumnae Experience and Chapters  

• Serve as theprimary headquarters leader for Alumnae Chapters and alumnae-at-large, setting strategic direction and ensuring consistent, high-quality support
• Act as staff liaison to the National Vice President–Alumnae and Alumnae National Leadership Team (A-NLT)
• Leadalumnaeengagement strategies, including dues models, reinstatements, resignations, recognition programs, and membership milestones
• Oversee strategy and execution ofalumnaeinitiatives and engagement opportunities, including LinkedIn Network, Ever Loyal Adventures, and Ever Loyal pledge
• Partner with Communications to define and execute alumnae-focused communication strategies
• Lead change management planning and communications for alumnae-related initiatives
• Develop and monitor KPIs related to alumna eengagement and chapter health; translate insights into strategic recommendations
• Provide strategic oversight for Alumnae Chapter training, officer development, and leadership resources
• Strengthenalumnaevolunteer leadership pipelines through updated manuals, onboarding resources, role-based guides, and ongoing training
• Provide strategic oversight for Billhighway platform usage
• Overseealumnaedata governance, requests, and lifecycle management
• Partner with the Foundation to promote alumnae participation in Foundation programs and initiatives

Events and Programming 

• Set strategy and provide leadership oversight for alumnae-focused programming at National Convention and other major events
• Partner with Communications and BTA to oversee event registration platforms, data strategy, and attendee experience
• Collaborate with Marketing & Communications to drivealumnaeand volunteer participation through coordinated outreach and digital engagement

Additional Responsibilities 

• Perform additional duties and strategic projects as assigned in support of organizational priorities

Performance Expectations & Leveling Alignment (Senior Manager) 

This role is aligned to Senior Manager–level expectations, including: 

• Ownership of strategy, outcomes, and continuous improvement within a core functional area
• Leadership through influence across staff, volunteers, and governance bodies
• Ability to translate enterprise strategy into clear plans, timelines, and execution
• Effective change leadership and communication in complex, matrixed environments
• Use of data, KPIs, and insights to inform decisions and measure success

Requirements 

• 5–8 years of professional experience in nonprofit management,alumnaeor member relations, association management, community engagement, customer experience, volunteer management, or related fields
• Demonstrated ability to operate at a senior manager level, owning strategy and outcomes while leading through influence
• Strong project management skills with experience improving complex workflows, preferably in volunteer-driven or association environments
• Excellent written and verbal communication skills, including executive-level presentations and meeting facilitation
• Strong executive presence and relationship-building skills
• Proven critical thinking, problem-solving, and decision-making abilities
• Proficiencywith Microsoft 365, Salesforce, Adobe Acrobat, and ability to learnnew technologyplatforms quickly
• Working knowledge of social media platforms and their application to engagement strategies
• Exceptional attention to detail with the ability to balance strategic planning and tactical execution

• Ability to manage time, prioritize effectively, and meet deadlines in a fast-paced environment
• Ability to travel occasionally

Preferred Qualifications 

• Project Management certification (PMP, CAPM, or equivalent)
• Prior experience working or volunteering within a fraternal, membership, or volunteer-led organization
• Membership in Kappa Delta Sorority

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